Energy & Utilities

Speed Up Salesforce E&U Implementation with Our Accelerator

Synechron's prebuilt accelerator for electricity, gas, and dual offerings helps you:

• Provide self-service processes for B2C customers
• Navigate multi-site and multi-account structures for B2B
• Use data-driven tools to deliver quotes faster with Gorilla integration
• Help customers achieve their green energy goals with add-ons like solar panels, EV charger installations, and more
• Increase cash flow, efficiency and reduce debt collections with credit checks and by encouraging users to adopt direct debit

We have prebuilt EV Charging as a Service solution on Salesforce platform

Energy and Utilities

Yu Energy – Award-Winning Multi-Phase Transformation Program Powered by Salesforce Industries E&U Cloud

Yu Energy is a B2B energy and utilities supplier in the UK. Yu's biggest challenge was its sales and quoting process, which was highly manual, complicated, and time-consuming. We implemented an end-to-end sales acquisition journey on Salesforce E&U Cloud, including:

• A seamless online self-service journey for SMB customers using Experience Cloud
• An agent journey for I&C customers, reducing quoting time from days or weeks to minutes
• An integrated broker journey and dedicated broker portal

Energy and Utilities

Salesforce Energy Cloud to Support Electricity and Gas Customer Acquisition

Our client is a next-generation energy company, driving a smarter transition to net zero globally. They were looking for a solution to support their growth in the small and medium business (SMB) segment. We implemented a Salesforce Industries Energy Cloud–based solution that enables the acquisition of fixed-rate SMB electricity and gas customers. One of the main goals was to automate the customer acquisition process through direct online and web channels.

Energy and Utilities

Digital-First Transformation Program for B2C and B2B on Salesforce Energy Cloud

Our client was the first energy company to offer green electricity to customers in the UK. They selected the Salesforce platform to help reduce cost-to-serve, simplify end-to-end customer journey management, embrace digital-first principles, and shorten conversion time for B2B customers. Synechron implemented Salesforce Energy Cloud to support comprehensive digital-first journeys, including customer onboarding, marketing and onboarding processes that encourage direct debit adoption, a simplified address change process to reduce customer churn, and remarketing end-of-life capabilities.