INDUSTRY

Energy & Utilities

The energy and utilities industry faces demanding challenges, including decarbonization, grid modernisation for EVs charging, balancing intermittent supply/demand of renewable energy, environmental regulations and many others. At the same time industry needs to engage customers and incentivize them to participate in energy efficiency programs and the adoption of renewable energy sources to reduce their carbon footprint. Cloobees certified Salesforce Industries professionals are here to help our clients address these challenges.

Salesforce Energy & Utilities Cloud

Improving CX in the Utilities Industry
Learn how utility companies can be more agile to meet customers expectations.
View HBR whitepaper ->
Digital Transformation in Oil and Gas
Learn how to take advantage of opportunities to adapt and thrive.
View Salesforce article ->

Electricity & Gas

Speed up Salesforce E&U implementation with our accelerator

  • Cloobees prebuilt accelerator for electricity, gas and dual offerings
  • Provide self service process for B2C customers
  • Navigate multi-site and multi-account structures for B2B
  • Use data-driven tools to deliver quotes faster with Gorilla integration
  • Help customers reach their green energy goals with add-ons like solar panels, EV charger installation etc.
  • Increase casflow efficiency and lower debt collections with credit check and by encouraging users to adopt direct debit

Electric Vehicles Charging

We have prebuilt EV Charging as a Service solution on Salesforce platform

Case Studies

Energy and Utilities

Yu Energy – Award winning multi-phase transformation programme powered by Salesforce Industries E&U Cloud

YU Energy is a B2B Energy and Utilities supplier in the UK. Yu’s biggest pain was their Sales and quoting process, which was very manual, complicated, and time consuming. Cloobees has implemented an end-to-end sales aquisition journey on Salesforce E&U Cloud including seamless online ‘self-serve’ journey for SMB customers using Experience Cloud, Agent Journey of I&C customers reducing quoting time from days / weeks to minutes, Integrated broker journey and Broker portal.

Energy and Utilities

Salesforce Energy Cloud to support electricity and gas customers aquisition.

Our client is a next generation energy company, driving a smarter transition to net-zero globally. They were looking for a solution to support their growth in the small medium businesses segment. Cloobees team implemented Salesforce Industries Energy Cloud based solution that enables the acquisition of ‘fixed’ SMB electricity and gas customers. One of the main goals  was to automate the process of customer acquisition via direct online/web channel.

Energy and Utilities

Digital-first transformation programme for B2C and B2B on Salesforce Energy Cloud platform

Our client was the first energy company to offer its customers green electricity in the UK. They selected Salesforce platform to help drive cost-to-serve down, simplify maintaining end-to-end customer journey, follow digital-first principles, decrease conversion time for B2B customers. Cloobees implemented Salesforce Energy Cloud to support End-to-end digital-first journeys including Customer onboardingDirect debit encouraging marketing and onboarding processes, simplified change address process to lower customer churnremarketing end-of-life capabilities

Cloobees
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India

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