The communications industry is constantly changing and evolving, driven by technological advances, changes in consumer behavior and preferences, new regulatory and competitive pressures. Cloobees certified Salesforce Industries professionals are here to help our clients address these challenges.
Salesforce Communications Cloud
Orange Flex – Digital-only acquisition and service for B2C customers
Orange Poland is the largest telco provider in Poland, controlling 27% of the B2C market and 44% of the B2B . They decided to target the market with digital-only offering using a greenfield approach built on Salesforce Industries platform. Orange Flex mobile application supports onboarding process with eSIM, credit card payments and biometric customer identification. Orange Flex offering has been a tremendous success on the market with NPS 77 and 4.5+ app score in both IOS and Android stores.
Replatforming legacy stack to Salesforce Industries EPC and CPQ
One of the leading comms and media providers in the Southern Europe which offers mobile & fixed telephony, cable & sat television and broadband decided to replatform their BSS landscape and implement central product catalogue and central configurator components run by Salesforce Industries. We have delivered the onboarding journey within 12 weeks. Client is now able to quickly configure and launch new offers without the necessity to modify mobile application and upload it to app stores.
24/7 Service Management of Salesforce production platform
A leading Western European provider of bandwidth infrastructure services needed a solution to support their growth and series of aqusitions. They own and operate 17 dense fibre based metropolitan city networks connected with an intercity backbone covering 53 cities in 17 countries.. With such extensive infrastructure they are able to deliver scalable, fibre based products and solutions to customers that require fibre based data centre to data centre connectivity. Client has chosen Salesforce as their digital transformation platform and migrated from legacy. Our team is providing remotely 24/7 service management to the production environment.
Digital transformation on Salesforce Industries platform
Our client which is the large international telecommunications group initiated their Digital Transformation programme to addrees the operational challenges coming from the complexity in the business model, many product variants, siloed processes and aging IT systems architecture. Salesforce Industries platform was chosen as a strategic platform and solution has been designed to follow three principles – SIMPLE (One Click), EASY (Zero Touch) and FAST (Same day) starting with Full Fibre FTTP product line. Salesforce Industries EPC (Enterprise Product Catalogue) has been chosen as an offer / product master and CPQ as an Order Capture platform.
Cloobees Ready-To-Implement Accelerators on top of Salesforce
AltNet in a Box Fibre Accelerator
Cloobees AltNet in a Box Fibre Accelerator enables Communication Service Providers to implement a complete BSS solution on the Salesforce Platform in weeks rather than months, and one which can be enhanced with the latest Salesforce Sales, Service, Marketing, Analytics and AI capabilities.
Insights from our experts
Network Providers (Alt-Nets) have entered the UK broadband market fuelled by millions of pounds of private investment. With network overbuild in urban areas and less funding available, what does the future hold for them and how can Cloobees accelerate their Salesforce BSS implementation to maximise their network assets?
Targeting competitor’s customer base with e-SIM based Data-Only packages
eSIM enabled phones allow instant activation and multiple plans on one device. Secondary data packages can be upsold by the network carrier to their competitor’s customer base. It reopens the market for a new type of virtual operators – Data-only MVNOs. See full article for more details.
Five key opportunities on the Comms market – summary
The communications industry is constantly changing and evolving, driven by technological advances, changes in consumer behavior and preferences, new regulatory and competitive pressures. See the summary of five key opportunities on the Comms market in 2023
Redefining the Telco B2B sales process with Salesforce ESM
Salesforce Enterprise Sales Management (ESM) redefines the B2B selling experience by providing the ability to support the complex opportunity-to-quote-to-order processes. See article for a detailed list of features with screenschots from the Salesforce ESM platform.
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