The energy and utilities industry faces demanding challenges, including decarbonization, grid modernisation for EVs charging, balancing intermittent supply/demand of renewable energy, environmental regulations and many others. At the same time industry needs to engage customers and incentivize them to participate in energy efficiency programs and the adoption of renewable energy sources to reduce their carbon footprint. Cloobees certified Salesforce Industries professionals are here to help our clients address these challenges.
Salesforce Energy & Utilities Cloud
Electricity & Gas
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Electric Vehicles Charging
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Case Studies
Energy and Utilities
Yu Energy – Award winning multi-phase transformation programme powered by Salesforce Industries E&U Cloud
YU Energy is a B2B Energy and Utilities supplier in the UK. Yu’s biggest pain was their Sales and quoting process, which was very manual, complicated, and time consuming. Cloobees has implemented an end-to-end sales aquisition journey on Salesforce E&U Cloud including seamless online ‘self-serve’ journey for SMB customers using Experience Cloud, Agent Journey of I&C customers reducing quoting time from days / weeks to minutes, Integrated broker journey and Broker portal.
Energy and Utilities
Salesforce Energy Cloud to support electricity and gas customers aquisition.
Our client is a next generation energy company, driving a smarter transition to net-zero globally. They were looking for a solution to support their growth in the small medium businesses segment. Cloobees team implemented Salesforce Industries Energy Cloud based solution that enables the acquisition of ‘fixed’ SMB electricity and gas customers. One of the main goals was to automate the process of customer acquisition via direct online/web channel.
Energy and Utilities
Digital-first transformation programme for B2C and B2B on Salesforce Energy Cloud platform
Our client was the first energy company to offer its customers green electricity in the UK. They selected Salesforce platform to help drive cost-to-serve down, simplify maintaining end-to-end customer journey, follow digital-first principles, decrease conversion time for B2B customers. Cloobees implemented Salesforce Energy Cloud to support End-to-end digital-first journeys including Customer onboarding, Direct debit encouraging marketing and onboarding processes, simplified change address process to lower customer churn, remarketing end-of-life capabilities
UK, Benelux & Nordics
Cloobees UK Ltd - Group HeadquartersUnited States
Cloobees - US officeCentral & Eastern Europe
India
Cloobees India Private Ltd – New DelhiOur delivery centers:
